how to edit or delete an review?

[Ali-and-Argen0]

Good luck to all!

my question to find out if a guest can remove or edit their own review.

Guest checked out recently, just 4 days ago! They put an inappropiate review and now they agree with me and want to change the review they already put on!

Please someone guide me so I can tell the guest how to remove or edit their review!!

Many thanks in Advance! 

[Gerry-And-Rashid0]

They need to contact AirBnB and explain what and why....there is no other way to remove it.

[Nancy9]

I have a similar issue. Two months ago a guest review said I had bed bugs (a gift from an earlier guest). I shut down my room and treated, saying I would post when I felt bug free. Now I've had two guests - one from Airbnb and one personal guest - who reported zero issues. I'd like to put this out there but only in a place where the review readers will see it. I don't want to draw attention to the issue. Any ideas? I cannot edit my response to the negative review so I don't know where I can post the change.

[Valerie27]

This just happened to us and was because of a confusing and misunderstood comment. He wanted to retract or edit his comment. Apparently he would have had 48 hours to do so UNLESS I had already responded with a review (which I had), in which case absolutely nothing can be done! I managed the issue by sending a public email response and included his comments. This seems to be a real flaw in the system!