We had an gas issue in one of our apartments which was resolved within the hour. The guest that stayed there and discovered it felt confident enough to continue his stay there although we already arranged an alternative apartment for him.
After his check-out i've received an email saying that our upcoming reservation for that day in a different apartment (from people who already checked-in in the morning and already started their holiday) has been cancelled. No explenation.
These people obviously freaked out as they all off a sudden didn't have a place to stay anymore (if it was up to Airbnb). They we'rent contacted untill i forced an airbnb rep to speak to them on the phone. 2 days later, these people are still staying in my apartment, now for free because the reservation has been cancelled. They dont have funds to pay for an alternative accomodation and were told the money will come back in about 5-10 business days. After reaching out to airbnb 5 times by telephone and numberous emails, a person from the non-trip department in the phillipines told me not to worry about these people and to kick them out as it was not my problem anymore.
E-mails are being replied once every 24 hours.
I am absolutely disgusted.
