Hello all,
I am dealing with this exact situation right now.
A family of 4 Instant Booked my 4 bedroom house (sleeps up to 11 people), for 1 month in June/July.
Because they have a 2 year old, they are only paying for 3 people, even though the "infant" (a strapping 23.5 month boy who will be running all around the house, making messes and getting into the playroom toys), will be usng utilities just like his older sibling, not to mention using our toddler air bed which I will have to set up especially for him.
I am upset because this is high season for me, and the house is only going for $290/night, when it should be going for at least $350/night in summer, and now its booked for a whole month!
Because they are only paying for 3 people, I am missing out on the extra $40/night that I expected.
I think Airbnb needs to change its platform! "Infants" should be babies under 1 year. I am happy for babies to stay for free, but 2 year olds are not babies! They are mobile and can make terrific messes, and are actually a lot more work than older kids.
This is so frustrating. Airbnb, please change your "infants" policy.