left review but no star rating

Jim10
Level 2
Rome, NY

left review but no star rating

I have a guest who left a very nice review but no star rating. WIll my overall star rating be affected?

 

2 Replies 2
Aoi0
Level 6
Tokyo, Japan

Usually the hosts can not see how many starts we received from each guest.

But we could judge from the performance rate.

For example, if I got 5 stars for 90%.

And L guest gave us 4 or lower, it means, our 5 stars rate will go below 90%.

So you would know who did not give you 5 stars.

Amaris0
Level 10
London, United Kingdom

Can I ask, was the review in question for the listing titled 'Huge room Colosseum'? If so, it is possible that the guest did leave you stars as well but you need a minimum of 3 reviews on the particular listing for your stars to show up.

So although you have 7 reviews for your other listing, it does not count towards this listing as the starts are based on the feedback for the specific listing - 2 more reviews and your stars will show up.

 

Hope this helps,

 

Ama