HI, I have 7 properties, sometimes I want to respond to a guest by offering an alternative property to that requested, but haven't found a way of doing that within the same reservation conversation. It seems that the only thing I can do is to ask them to find my other property and to make a new enquiry. Or, to biook the property requested and then go through the change reservation prcedure, which is a bit cumbersome. Is there a neater way?
Also, if there isn't a neater way, is there a reference number or something like a link that I can ofer the enquirer so that it is easy for them to access the alternative property?
many thanks, Helen.