profile changes re email rejected

Gillian71
Level 1
United Kingdom

profile changes re email rejected

The email address I originally registerd with is now deleted, as Tmobile/Orange has closed it down. My airbnb is still registered to this email address, so i am not receiving any email notifications. I do not log in via facebook or other media, and I am a joint host with a friend and so it affects her listings as well as my listings. When I try and put my replacement email in, it is rejected with this messgae 'Profile update failed: Email has already been taken.'.  No idea what to do and this problem is not going away.Can someone fix this please?  its just a bit crucial to continue operating efficiently!

1 Reply 1
Brian0
Level 2
San Carlos, CA

Hi Gillian,

 

The message "Email has already been taken" means that there is already a user account in Airbnb that uses the email address you have entered.Since Airbnb uses your email address for logging in, it requires that each account have a unique email address. Perhaps you have a second account on Airbnb that uses the replacement email address?

 

Brian