refund processing issues

Andrew7
Level 1
Cape Town, Western Cape, South Africa

refund processing issues

A guest checked into my apartment, was not happy with it, I decided to refund the guest in full. I clicked the button to activate the refund (at this point I assumed it had been done) The guest called me to say they have not recieved any money. How do I refund the guest and make sure that the refund doesnt take place twice?

2 Replies 2

Is the button still active? If it is than you should repeat the process. Technically you can refund him only once. It takes up to 5 working days until the guest gets the refund on his account. 

Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

Hello @Andrew7, thanks for your post. I would recommend contacting our Support Team if this has still not been resolved. Thanks 🙂


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