refund processing issues

[Andrew7]

A guest checked into my apartment, was not happy with it, I decided to refund the guest in full. I clicked the button to activate the refund (at this point I assumed it had been done) The guest called me to say they have not recieved any money. How do I refund the guest and make sure that the refund doesnt take place twice?

[Julia-And-Hristo0]

Is the button still active? If it is than you should repeat the process. Technically you can refund him only once. It takes up to 5 working days until the guest gets the refund on his account. 

[Lizzie]

Hello @Andrew7, thanks for your post. I would recommend contacting our Support Team if this has still not been resolved. Thanks 🙂