refund

Yibleam0
Level 1
Culiacán Rosales, Mexico

refund

is it possible to send a refund to a guest who already leaves? thank you

1 Reply 1
Dave-and-Deb0
Top Contributor
Edmonton, Canada

Hi @Yibleam0,

 

You can refund them money through the resolution center by offering reimbursment.  Check out my help guide on this: The Resolution Center

 

I would like to ask you though why you have a moderate cancallation policy if you dont' have your guests stick to the cancellation policy they knowingly booked under?  Maybe you should change your policy to "flexible".

 

Dave

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Experienced Co-Host