refunds

Elizabeth147
Level 1
Montreal, Canada

refunds

Hi

I had a guest cancel his reservation to stay at my home before he was scheduled to arrive.. i accepted with a one night penalty agreement. The full amount though has been deposited into my bank account. How do i give the guest his refund? 

 

Elizabeth

1 Reply 1

Contact Airbnb. They handle the money. Elaine 

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