hello, my guests are not respecting the house rules. in a very unpolite and clear way.
(we are in a residential nieghbourhood and we have a roof terrace; i asked them to stay on the terrace till 23 only, than talk and chat in side the house; they are on the terrace at 00,45 when i first talk to them, first in person then on phone messages; they say ok; at 2,15am they are still in the terrace, and i tell them again; this is disrespectful of the house rules, of decent behaviour and dangerous, as we had neighbours calling the police for much less noises in neighbours' house)
sorry for the long description, and the futile reason.
the question is actually what i could/should do in a situation like this? (the rules are written in the announcement, sent by email after the reservation and explained in person at the check-in. so we have a very clear situation here. still, what can i do to make guests actually respect the rules??
in this particular situation, waiting till the end of their stay in THIS situation is not viable, because i cannot permit they will do it for the next three days too, and at the same time i am afraid they will retaliate with a negative /or less positive report, lying about the cleaninless or something else... preventing me to gain/mantain the superhost status, and therefore affect my business.
hope my question is clear. how can i solve this problem? how can i avoid these guests may write a false report?
