weird attitudes

[Diane282]

I just had some guest leave that were here for three nights and never went out. I wasn't able to clean the room for them because I wanted to respect there privacy.  I happened to be a host that puts a lot of thought and energy into the food and drinks I include, etc, and Its super clean when they arrive. So these guest not leaving at all for three night, I did my best to stay very quit and stay close by in case something came up and they needed something.  

In my review they mentioned my interesting lodging, how the views were and the hiking trails, and they enjoyed talking to my over paid gardeners.  Meanwhile I have done everthing possible so that there stay is a graet experince.. And also when they left the room was filthy.

Not one word thanking me for anything.  This really annoyed me. I really think I should stop altogether hosting. 

Please, can anyone relate to this or am I expecting too much?

[Von3]

I feel that at some level, people view price as indicative of how "professional" the listing is-- i.e. the higher the price, the more they expect a hotel service. Your listing description is pretty straight forward, just like a hotel's website. They also probably assume you have a cleaning lady for the price. In the case of a hotel, it's up to the guests how they want to spend their time there-- use it as a homebase or stay the whole time and order food. I get the sense that your location is more for relaxing and not sightseeing so the guests probably planned to do nothing and at the price they are paying, they might not expect you to care too much whether they show gratitude. Most people don't thank hotels for their stays. Given all this, I don't think their attitude was weird. If they knew you were running around cleaning, working on the garden, shopping for the snacks, they would probably feel differently and thank you personally. But since that they had little interations (while staying in their room), they saw it as another hotel-like retreat. Keep doing what you're doing and don't take it as a personal slight.

[Marzena4]

@Diane282. There are various people, as other hosts mentioned, and sometimes you may be unlucky to meet someone at the worst moment of their lives. You never know. What is more, hosting belongs after all to the hospitality branch of services, which are paid, sometimes dearly. Some guests understand pricing versus location and are grateful to hosts, some others will always complain. Since those guests didn't openly complain about you, don't worry. We all have read stories here from hosts who were scored 4/5 for example just because the place was better than they had expected. Life can be weird at times. Keep on hosting and take a relaxed attitude.