As most of you out there, all of my bookings got cancelled. I don’t blame guests who have to cancel because they have no way of fulfilling their trips. However, Airbnb kept changing the goal posts on a daily basis re what we should be refunding and I feel... 続きを読む

How generous of you @Airbnb to continue to override our agreements with our guests.I thought it was really creative the way youguys figured out how to continue to force losses on the hosts but make it sound like you were being generous. Your first change ... 続きを読む

Hello everyone, My name is Aisling and I manage our global Community Support Team. Over the past three months, we have been hit by an unprecedented wave of challenges due to the spread of COVID-19. My job is to ensure that you and the rest of our comm... 続きを読む

As part of the help and support to hosts announced by Brian Chesky yesterday, one of the initiatives announced was that Airbnb will be sending emails to previous recent guests, asking them to consider making a contribution to the host they stayed with. I ... 続きを読む

I will not be able to tell you funny stories about my guests and my staff for a while. Mainly because I have no guests. Super jealous of that drunk housekeeper of mine - that’s the state I wouldn’t mind being I right now (without the calories).I would lik... 続きを読む

Over the past three weeks, we've held more than 50 online listening sessions with hosts from around the world, tracking every suggestion to learn where you’re hurting the most and how Airbnb can support you. Speaking from his home in San Francisco on M... 続きを読む

Image added by OCM This was a post I made on a social media platform that had really positive response. So I am thought I would share with this community in hopes that its helpful and resonates with this group as well. Its been a few weeks of the comp... 続きを読む

I suspect this will not be popular but here goes anyway. Given the Airbnb Extenuating Circumstances policy that existed before Covid 19 I do not believe Airbnb had any choice but to refund guests at 100% once the virus got going. In fact a significant por... 続きを読む

Hosts with strict policies now get 12.5% of the rental (25% of 50%). This is about the same amount as the Airbnb fee which they kept (while refunding ALL of the host's money) and issued guests a 'voucher'. So essentially we're getting the voucher money, w... 続きを読む

Bonjour à tous Voilà déjà un petit bout de temps que j'avais envie de rejoindre votre groupe, je me décide aujourd'hui. Avant tout un grand merci à tous les fidèles qui officient sur ce forum ,vos conseils m'ont été utile bien des fois. Voici un carnet... 続きを読む

Brian Brian Brian… When will you learn? Have you learned nothing from tremendous amount of NEGATIVE feedback you have received from hosts, or as you refer to us “your partners”? You truly think that announcing a $250M fund for hosts impacted by cancellati... 続きを読む

The coronavirus (COVID-19) has posed unprecedented challenges for the world, including our community of hosts and guests. This is a once-in-a-generation crisis, and we know hosts like you are feeling the biggest impact—so many of you rely on income from y... 続きを読む

In another thread @Stephanie has confirmed she's pregnant and expecting her baby in July@Cathie19 @Huma0 @Robin4 @Ria0 @Kath9 and@everyone else please tag others and share our joy for @Stephanie fabulous news. Congratulations and all the very best to add ... 続きを読む

Even though I've blocked my diary I just got a call from a potential guest who lives about an hour from me wanting to book a 2 day pleasure trip this week so he could get away from his mum. I had to have a very honest conversation with him about the real... 続きを読む

Many hosts are switching to longer term rentals to keep an income flow during the pandemic.. Airbnb is is advising hosts to do this, it will improve their bottom line if you do this through their platform, and maybe yours as well. Before you make the swit... 続きを読む

I have had 3 guest contact me in the last few days to let me know that they were going to cancel stays that didn't start until the end of April and May. I never received any cancellations so a few hours ago I contacted these people and told them I hadn't ... 続きを読む

First I have to say that I am a little gobsmacked by the hosts complaining about not getting full cancellation fees. Every guest we had reservations for April and May has cancelled. Why on Earth would I want to charge people a fee for either obeying tra... 続きを読む

Here's a thought just trying to be constructive. Like many of you, I was taught long ago by a business mentor, "Pay people what they are worth, or they will take it from you." The recent cancellation policy changes (against our will), value all of us who... 続きを読む

Do you have the feeling this is our CEO........ Every day we are confronted with a new revelation. Every day puts new doubts in our minds. But, I have found the last month to be really stress free. I have been able to spend some time with my kids and 'g... 続きを読む

Dear Brian Chesky,So the very same day that you release your message to hosts, AirBnB cancels another three bookings at our properties, and despite your promise to give 25% to hosts, AirBnB has told us we will in fact get nothing at all.This is because Ai... 続きを読む