The new coming guest told me, after he made the reservation with us, that he and his family (wife, one infant, and one toddler) will arrive in NY at 6 am on Sunday.
He said: "Hey. We are arriving early morning on 10/10 (610a). Do you think we can check in early?".
Who will book such an early flight with two super young children?
It will be Sunday, and my housekeeper will need to come super early for him.
But then I feel bad because it will be miserable for the parents...
And maybe he might take it on me and gave me a bad review later...
I wish he had asked me before booking. I would never take him.
I told him the earliest time we can make it will be 10 am.
I explained some details to him and my cleaning lady will need to come at 7 am...
He:"We can wait until 10am".
Those are everything he texted me... somehow, I don't feel his appreciation...
This reminds me I allowed the guests to check in very early because they came from another country.
But it was overlaying my previous guest, they ended up bumping into each other...
They later gave me a bad rating on "Check-In".
What should I do?