Airbnb Booking Was Cancelled Without Explanation

Adrian2891
Level 2
Murrumba Downs, Australia

Airbnb Booking Was Cancelled Without Explanation

i have been staying at a hosts property and went to extend it, Money came out of my bank a receipt on Airbnb then the money was put onto the next request two days later have of course offered to pay the missing days, but the receipt was taken down and a new one put up with a changed date. so I go to stay with another host money was taken receipt was issued Then AirBnB cancel the booking saying i am a security risk, and they then tell the host to not look after me as she would regret contact. This is libel I believe and since no security team member has contacted me I am at a loss for what it could be. I have spent over 60,000 this last few months on accommodation and over the way they have acted with this unexplained Risk they are telling hosts as far as i know untruthful allegations without a peep from security to me , So AIRBNB i am appalled and quite angry over your treatment towards me on an unknown allegation and if in Australia this will be enough to sue them I am going full-on

Airbnb you stink I will not use this service again and warn everyone against staying with Airbnb as obviously we mere mortal guests don't rank a percent with them. 

3 Replies 3
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Adrian2891 I suspect the issue is that you are booking for 3rd parties which is not allowed by Airbnb. There is a way for this to be done officially which you could look into unless you are really done with Airbnb.

@Adrian2891  This helpful link will assist you with booking for your employees. 

https://www.airbnb.ca/help/article/2435

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Adrian2891 ,

I changed the title of your post to make it relevant to your query.

Did you happen to connect with Airbnb Customer Support regarding this after the cancellation and get more updates?

Can’t find what you’re searching for? start a conversation

-----

 

Please follow the Community Guidelines