I want to know what it takes to make AirBnB do the right thing?
When there is a dispute, no host or guest should ever be allowed to write a review. Period.
They allowed a host, Jamil, with a listing in**[Personal details removed in line with the Community Center Guidelines], to write and permanently public derogatory remarks about me—even insinuating I’m some sort of trash or whore with his statement that I was better if staying in a Red Roof Inn. And further casted dispersions on my character with dusresoectful statements inferring I had mental health problems.
I’m a leader in my community and an upstanding person. I paid more than a thousand dollars for a place where there were bed bugs and bug infestations with insects biting me daily if I sat on the couch and when I slept at night in the bed. The bathrooms were filthy and the shower curtain equally dirty when we arrived. I had to go out and buy cleaning supplies from a local market and wash the brown dirt and film off the bathroom tiles (twice) plus buy a whole new shower curtain. AND I got back home with a fungal infection on my feet from the bathroom. The app-based lock, closed me and my mother, out the apartment twice and he—
**[Name hidden due to privacy concerns - Community Center Guidelines] the host—claimed it never happened before but offered no solutions snd tried to make me feel like I was the problem. My mother is 75 yrs old, she was locked outside. What if I hadn’t been at the place to let her in?! There was no toilet tissue beyond one roll. He advertised there was laundry equipment in the house and that was a lie, it was locked up so no guest could use it! And yes, I asked. The AC in my own bedroom refused to work. And there was dust so thick in the house you could write on it. When my mom arrived, the people with her had to help him the host figure out the app he set up on his house.
All of this, I didn’t put in a review of him because I was attempting to be decent and allow someone on a poor country to make their living. I turned to AirBnB. I got back $130. Yes, you read right for all that **bleep** Ingad to contend with and the filth and bugs. Then this filthy human, labeled a Super host, *[Personal details removed in line with the Community Center Guidelines] gets up and posts defamatory comments and saying “He” wouldn’t recommend me to remain part of the AirBnB community. ?!
I reach out to AirBnB and ask why would they give a host who has to give back a refund, the right to post a review, knowing that it would lead to this same situation—-angry host lying and slandering a guest.
AirBnB’s response to me is that his defamation and lie, even with my request for a refund, was not a violation and the public worldwide post he made of me would stay public.
Now if this isn’t the worst business ever, I don’t know what is. They are equally as vile as this host. And it is wrong that they should allow this. They knew this was a disputed situation, yet they AirBnB victimize me twice—no they victimize me publicly for perpetuity.
Something has to be done to change this and to clear my profile as well as anyone else’s who has been violated by an angry host who had to give a refund. No host should victimize someone they had to give a refund. No host should be allowed to post any review after having to give a refund. And any post must be removed by AirBnB because it’s a disputed situation where a clear remedy was given for a wrong by the Host.
Thoughts?
