I have a long term listing.... strict policy... Canada. I have a guest that initially booked to stay 4 months. He is already check in and 2 weeks have past. He decided to cut his trip shorter and leave 29th March. From what I see in future payouts he will only pay until 29th March. -
Airbnb told me that I was sent a request to review the new dates and accepted this. This is false. I got an email that said "Reservation updated" and not the classic one that says XXX "wants to change their reservation".
Below is copy paste from airbnb cancellation policy. Based on b) from my understanding I should be receiving payment for all nights up to 29 March PLUS 30 additional nights.
Can anyone reply with similar experience? I read on REDDIT many people had similar experience where airbnb accepted the alterations on their behalf. Im guessing this is to protect the guest and avoid them paying 30 additional nights as a penalty. Pls HELP!
Long-term cancellation policies for monthly stays
Your long-term cancellation policy applies to monthly stays, which are reservations of 28 or more consecutive nights. You can choose one of the following long-term cancellation policies:
Strict
a)To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in
b) If a guest cancels after that, you’ll be paid 100% for the nights already spent, plus the next 30 nights from the reservation
c) If fewer than 30 nights remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights