Hi, this has now happened to me twice as well. It is incredibly frustrating, not only for myself, but also for all of my guests. And the many hours spent to rectify the situation. The first time was June 23rd, and again today on July 22nd. Some of my guests have had this cancellation happen to them twice with their reservation with me.
I also called Airbnb support and spoke to many different people over 3 weeks and got different answers from each, a lot of blame and t no solutions. All I wanted was to understand the issue and ensure it doesn't happen again.
If there are small discrepancies with what's submitted from the City of Toronto, can't there be a small period to resolve the issue instead of cancelling all reservations immediately? I don't understand what exactly is the issue as I just re-submit my same City of Toronto Registration Number again and it is accepted with no problem.
I can see many people with the exact same problem over months now, can a solution be deployed ASAP?