Airbnb should consider implementing a policy to discard the lowest rating a host receives each year.

[Kevin3128]

Airbnb should consider implementing a policy to discard the lowest rating a host receives each year. This approach would offer several benefits:

1. It would give hosts a strong incentive to continually improve their service, knowing that a single low score won't disproportionately affect their overall rating.
2. This policy could mitigate the impact of vindictive or hateful reviews, which may be more reflective of a guest's personal grievances than the actual quality of the accommodation.
3. Disregarding the lowest rating each year would address the issue of guests who habitually give a 4-star rating, regardless of the actual quality of their stay.

Such a policy could lead to a more balanced and fair evaluation system, encouraging hosts to strive for excellence while protecting them from the undue influence of outlier ratings.

[Mike-And-Jane0]

@Kevin3128 It's a nice idea but I doubt Airbnb will take it up. It would certainly make the current system fairer on the host particularly where they have a single outlying review but would Airbnb consider that it would cause the review system to lose credibility?