Appropriate compensation?

[Adam2286]

We booked a cottage last weekend for my birthday in Cornwall. We arrived late at about 10.30pm but had informed the hiost and we had a lock box number. Unfortunately the lock box number was wrong and the host wouldn't answer their phone to eitehr us or Airbnb.

We were 3 hours from home and had our dog woth us so needed somewhere pet friendly. Airbnb couldn't find us an alternative as it was late and half term so tehy advised we found a hotel.

After 31 attempts, we found one abck in Exeter and hour from where we currently were so headed there and arrived at 3.30am. Unfortunately it wasn't pet friendly so my wife and my friend took the room whilst myself and the dog tried to sleep in the council car park.

Airbnb for reasons known to tehmselves also cancelled our second night at te cottage so we also had to find somewhere for the night.

What do people think is appropriate compensation for thsi experience?

Many thanks in advance.

[Mike-And-Jane0]

@Adam2286 I doubt wether you will get anything more than a full refund from Airbnb.

[Adam2286]

@Mike-And-Jane0 Oh no I certainly don't think they'll offer but it will ulimately be coming from Cottages.com who were acting as the managing agent. We're taking it to the small claims court but just wondering what would be acceptable and fair compensation? We'll claim for the difference in costs but what price do you put on the stress, hassle and having to stay in your car for the night?