@Anonymous is right.
I'd only add that the whole Airbnb concept has only really exploded into fashion in the past 5 years, with exponential growth every year (pandemic notwithstanding).
It's only been in recent memory that Airbnb became a verb, like Google. Before that, the whole idea, while considered rather "quaint" and a low cost alternative to hotels (with like expectations), has become (through Airbnb's own marketing) a broadly accepted means of acquiring "quality" accommodation for whatever your travel needs.
And as Andrew eludes to, that sets an expectation to travellers that they will be getting something like or better than a hotel (and in many ways, that's true, but not necessarily in the ways the guest expects).
And along with that fashionable perception, is a similar expectation for the same services that one would expect when there's a concierge, front desk, cleaning and service people on staff, room service, and never a complaint from the management, unless you start a fire or something. Otherwise, all else is fair game.
Now, that's much too much of a generalisation, and frankly, most guests are still pretty conscientious, but there's certainly been an obvious change in attitudes, behaviours and expectations in the past 2 or 3 years.
The new norm is to look carefully at who's booking, and scare them off if they seem too demanding, entitled, or clueless. Otherwise, the chances of getting clobbered in one way or another is just a problem waiting to happen. Yet those guests will naturally blame the host for not meeting their (unrealistic) expectations.
Watch your back. It's a new world out there.
