Arrival Guide

[Annabel444]

Kia ora all. It’s my understanding that Airbnb should automatically share the arrival guide with guest 48hours before they arrive. This doesn’t seem to be happening in about 50%  of the cases lately and I’m getting harried messages from people wanting info. Am I missing something? 
Annabel 

[Rebecca]

Hi @Annabel444 👋

I just wanted to pop by and thank you for sharing this with us. This is a known bug and the team are working on a fix. 😊

[Guy991]

Hello @Annabel444 ,

Please do not count on Airbnb to communicate well with guests on your behalf. Expect the contrary.

You should have a scheduled message sent preferably the day before check-in with everything guests need to know, exactly as you want it communicated.

Even more important is a scheduled message the day before checkout explaining how you expect the property to be left, where the bins are, and most importantly why 5 stars is the default expectation and not a reward for an exceptional stay.

Perfect your scheduled messages!