Arrival Guide

[Annabel444]

Kia ora all. It’s my understanding that Airbnb should automatically share the arrival guide with guest 48hours before they arrive. This doesn’t seem to be happening in about 50%  of the cases lately and I’m getting harried messages from people wanting info. Am I missing something? 
Annabel 

[Rebecca]

Hi @Annabel444 👋

I just wanted to pop by and thank you for sharing this with us. This is a known bug and the team are working on a fix. 😊

[Annabel444]

It’s important that guests have  a seamless experience no matter what device they are using. It’s a bit annoying to have to relay the arrival guide info via messages. Not terribly professional looking. 

[Guy991]

Hello @Annabel444 ,

Please do not count on Airbnb to communicate well with guests on your behalf. Expect the contrary.

You should have a scheduled message sent preferably the day before check-in with everything guests need to know, exactly as you want it communicated.

Even more important is a scheduled message the day before checkout explaining how you expect the property to be left, where the bins are, and most importantly why 5 stars is the default expectation and not a reward for an exceptional stay.

Perfect your scheduled messages!

[Annabel444]

Thanks Guy. Good to know it’s not just me. I really think the Airbnb experience should be seamless for guests and hosts alike no matter what device you’re using. It’s unprofessional to have to apologise for Airbnb.  

[Kitty-and-Creek0]

@Annabel444 

Regardless, I do it manually a few days ahead of arrival. This is so important, it bears my personal attention.