Been having problems with my Airbnb inbox.

[Bea2137]

Been having problems with my Airbnb inbox. Every time I try to send a message to my guests, I get a notification that the message has failed to send. But it seems the messages are actually going through because my guests respond and acknowledge the information.

At first, I thought it was a problem with a weak internet signal on my mobile, but after encountering the same issue in different locations – my office, my home, and across various cities where my listings are – it's clear that the internet connection is not to blame.

Maintaining clear and timely communication with our guests is verrryyyy important. Any disruption in this communication can potentially inconvenience our guests and might even lead to unfavorable reviews, something we all strive to avoid.🥶

Is anyone else experiencing this issue or something similar?

[Alex1485]

We find this happens quite often on the apps…android, and iOS.; mobile, tablets and occasionally on the desktop.  

In our check in instructions, we indicate to guests there is an  ongoing issue with the app… in our area, and if we haven’t  responded, most likely it is the APP, please contact our number on file. 

[Paula]

Hello @Bea2137, I wanted to check in and ask if this is still happening. If it is, could you share a video displaying the error through a shareable Google Drive link? Before recording, it might be helpful to follow these steps:

• Log out.
• Close all browser windows and tabs.
• Open a new window or tab.
• Clear your cache, cookies, and browsing history.
• If you're using an app, delete and reinstall it.
• Log back in using EMAILFROM_ACCOUNT

Keep us posted.

[Bea2137]

Hi @Paula yes it still ocurs. I’ve also asked around in my community and have asked community leaders in other countries. It seems to be a global issue and not unique to mine. I’ve already reported it to CS and was told that the engineers are already working on it. Willing to upload a video file if necessary. Feel free to send me the link. Thank you. 🥰

[Paula]

Hello @Bea2137, thanks for the additional information. I have reached out to the technical team and will DM you if a screen recording is needed.

Thank you, and I will keep you posted.

[Lynne529]

I’m having same issue.

[Rebecca]

Hi there @Lynne529,

Could you follow these steps and let me know if this fixes the issue? 

• Log out.
• Close all browser windows and tabs.
• Open a new window or tab.
• Clear your cache, cookies, and browsing history.
• If you're using an app, delete and reinstall it.
• Log back in using your email from your account. 

Looking forward to hearing from you. 

Rebecca 

[Kirsten266]

Same problems here

[Rebecca]

Hi @Kirsten266, 

Could you follow these steps and let me know if this fixes the issue? 

• Log out.
• Close all browser windows and tabs.
• Open a new window or tab.
• Clear your cache, cookies, and browsing history.
• If you're using an app, delete and reinstall it.
• Log back in using your email from your account. 

Looking forward to hearing from you. 

Rebecca 

[Guy991]

same problem here

[Rebecca]

HI @Guy991, 

Could you follow these steps and let me know if this fixes the issue? 

• Log out.
• Close all browser windows and tabs.
• Open a new window or tab.
• Clear your cache, cookies, and browsing history.
• If you're using an app, delete and reinstall it.
• Log back in using your email from your account. 

Looking forward to hearing from you. 

Rebecca 

[Tami1]

Yes!  I had a message delayed for 24 hours that was time sensitive.  Ugh!  

[Rebecca]

Hi there @Tami1, 

Could you follow these steps and let me know if this fixes the issue? 

• Log out.
• Close all browser windows and tabs.
• Open a new window or tab.
• Clear your cache, cookies, and browsing history.
• If you're using an app, delete and reinstall it.
• Log back in using your email from your account. 

Looking forward to hearing from you. 

Rebecca 

[Rebecca]

Hey everyone, 

I just wanted to pop by and thank you so much for raising this messaging issue with us. With reports like these, we are able to reach out to the tech team for them to investigate. They've come back to us today and and we can confirm it is a bug and that they will be working hard to fix the issue. I'll update you here when I have further news. 

Thank you once again for your feedback; it allows us to create a better user experience for everyone! 

If you've got any questions, please don't hesitate to ask. 😊

[Rebecca]

⚠️ Update:

Hey everyone,

Could I ask that you share below, the date and time that you experienced the error message so that I can share this with the engineer?

Many thanks for your patience,

Rebecca

@Guy991 @Kirsten266 @Lynne529