I have spent over 30 minutes in queue waiting for someoene t...
I have spent over 30 minutes in queue waiting for someoene to pick up the phone. So much for superhost status.
I have a guest who booked my place for 31 days, may I know what are the things needs to do? Example, how often to clean the unit. What are the best practices. I hope someone can help me. I am new. Thank you.
[Title updated by Community Manager]
Hi Rogelio,
For a 31-day Airbnb booking, it's important to set clear expectations with your guest upfront. Discuss how often they'd like cleaning services and agree on a schedule. Many hosts provide a complimentary cleaning every two weeks or offer it as an optional paid service. Make sure the unit is stocked with essentials like extra towels, linens, and cleaning supplies so the guest can maintain the space themselves if preferred.
Communication is key, so check in periodically to ensure they’re comfortable and to address any maintenance issues promptly. Additionally, familiarize yourself with local laws, as stays of this length may classify as long-term tenancies in some areas, which could involve different rules or regulations. Ensure your listing agreement outlines terms that reflect the long-term nature of the stay to avoid any misunderstandings.
I hope this helps.
All the best,
Upfish Management
We recommend no bookings longer than 29 days. If needed, you can redo it for the additional 2 or more days. Next, in your listing AND the House Rules, you mention that on all LTR's, the "Host will be allowed access inside the property every { 7 or 10 } days to conduct maintenance and inspection." This will help ensure that the guest is maintaining the property in accordance with the House Rules.
A LTR booking should have multiple more requirements vs the standard S.T. Rental. Detail requirements for cleaning, trash removal, AC use; too many to list, but recommend you make the list as detailed as possible. Take lots of pictures and videos of before the rental. Any issues or violations of the HR's, you need to document it with photos, an immediate message to the guest on the message platform board AND via text message.
Electrical usage is a big one if allowed to get out of hand. During the day, we always require (in House Rules) that the guest, in the hot months, is to turn up the AC to a minimum temp of 79 and in the winter, turn down the heat to 66 when not on the property. We also have a minimum $350 fine for non-compliance with this rule. We monitor the AC/Heat use through the Sense monitor as well as the Resideo App. Further recommend to "Lock" the wi-fi enabled thermostat to both a min and max settings so this doesn't get out of hand. If you don't, it will get out of hand. I can speak from multiple first hand experiences on this.
Very nice to both of you. You are awesome. Thank you very much to your kindness.
i tell my guests that they can book my housekeeper, who comes every 2 weeks, and I tell them I pay her $140 cash. If they're interested I text them both so they can set it up. (In the beginning I paid for a housekeeper every 2 weeks but I've given that up!)
Before each guest comes, I usually:
-stock up everything like toilet paper and paper towels, give them plenty;
-leave a small milk in the frig because they'll need it for coffee in the morning (and I refill the coffee grounds);
-switch out any succulents that have died with new ones;
-make sure the stray food in the kitchen like olive oil and sugar are full;
-clean clean clean!
@Rogelio83 we used to offer to change the sheets for free after 2 weeks with the intention of this allowing us to see how well or otherwise the place is being looked after.