Hello fellow hosts, I’m writing this to share a troubling ex...
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Hello fellow hosts, I’m writing this to share a troubling experience I recently had with Airbnb’s review dispute process and ...
Latest reply
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I travel for work and stay in France 4 weeks at the time. After a nightmarish stay in Paris, I only book with superhost. I will not book otherwise. Bring back the superhost feature, guest favorite is not reliable! My work does not like for me to book on Airbnb because of those horror stories! Although, in general I am pleased and feel safe traveling with a the superhost place.
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Hey @Florence1032,
Most Guest Favorites are rated above 4.9 stars on average today. Guest Favorites are identified based on things like subcategory ratings, guest feedback in reviews, and the cancellation rate by the Host and previous quality-related customer service issues.
In order to help guests easily identify the most highly rated and reliable listings, the Guest Favorite badges are prioritized on listings before any other badge in search results. Guests will still be able to find additional information, such as if it’s a Rare Find or if it’s hosted by a Superhost on the listing page.
Hey @Florence1032,
Most Guest Favorites are rated above 4.9 stars on average today. Guest Favorites are identified based on things like subcategory ratings, guest feedback in reviews, and the cancellation rate by the Host and previous quality-related customer service issues.
In order to help guests easily identify the most highly rated and reliable listings, the Guest Favorite badges are prioritized on listings before any other badge in search results. Guests will still be able to find additional information, such as if it’s a Rare Find or if it’s hosted by a Superhost on the listing page.
Superhost filter should still be an option for guests who think guest favorite is unreliable though.