Can´t verify my mobile phone number

Michael617
Level 1
Munich, Germany

Can´t verify my mobile phone number

Dear Community,

 

I am trying to verify my mobile phone number, but always get the following error "Sorry, we cannot send verification code to this number. Please make sure you input the correct mobile number."

 

It is a German Mobile and I have selected the correct Präfix +49. I have tried my number with a leading 0 and without it. Both doesn´t work.

 

Looking forward for some advice.

 

Thanks,

Michael

108 Replies 108

The funniest thing is my child and I are with the same provider and the same account (Verizon), my child is a minor, but guess whose telephone number worked just fine with all the parental safe guards in place and guess whose didn't, yep the one who pays the phone bill every month on time and is an adult?? Very disheartening. 

I thought I had booked the accommodation but after booking flights with no problem at all, I found my paypal account had not been debited with the airb&b payment for the accommodation. It will not book the accommodation without verifying my telephone number but they do not send the code.  Do the owners of accommodation know they are losing customers? Madness.

I had the same problem when I tried to make a reservation. It was my first Airbnb reservation. So I went to my account info, and tried to add my email from there. (instead of during booking process) Then, it worked!

So try and go to your account info and add your email address from there. 

Good luck!!!

Marcella192
Level 1
Luxembourg

I am adding my experience here for others references.

 

I just moved to new country. I couldn't verify my new number from the new country. The error mentioned I should try another number. Customer service also said the same thing. And I don't have another number.

 

So, apparently, after I tried to explore by MYSELF what the problem can be, I found out I have to change my profile first (where I live in) before phone verification. Man... Airbnb should know better about this "features"