Hi, We are brand new to AirBnb (as hosts) and just listed our property a couple days ago. I had a "request to book" by someone who did not meet our instant book requirements. The request message sounded nice and I was comfortable with the booking and accepted. They booked and then cancelled 20 minutes later. I'm not upset - they have every right to do so. Maybe they found something better or cheaper or who knows. But I AM curious. I wondered if anyone had some advice on how I could polielty ask why they cancelled? If it was something in our listing (or not in our listing they expected or would like) I'd like the opportunity to try and fix or make better for future potential guests. How can I go about nicely asking and not sounding mad (I'm not) why they canceled?