Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Experienced superhost with guest favorite tags on each of my listings, and yet my revenues are down again, and again.After a strong 2022, 2023 was down, and so was 2024. And going into 2025 I thought things would get better as it was getting quite difficu... Latest reply by Justin310

Recently I had a guest who violated several house rules and later left a review filled with false claims after I enforced those rules. Here's what happened:The guest booked for 5 people, but later informed me there would be 7 — exceeding the maximum of 6 ... Latest reply by Luksa1

Hi, I'm looking for advice on how to handle a situation with a factually incorrect review that Airbnb has refused to remove. A guest recently left a review falsely stating that our flat was advertised as having two bedrooms, calling it “deceptive.” Howeve... Latest reply by David10846

It seems Airbnb's customer support has hit a new low. I recently reached out for help with a simple calendar booking question: I wanted to know if it was possible to designate only September 30th or October 1st as check-in dates for the month of October.T... Latest reply by Joan2709

This is completely illegal, and needs to stop, yet I am receiving calls in the middle of the night (midnight, 1am, 2am, 3am, etc.) from Airbnb reps harassing me. I simply messaged a question to support a week ago - one question. I specified to respond b... Latest reply by Helen3

Hello, I am looking for a simple solution. I have some family coming to town, I want them to be able to book on AirBnB so that they pay cleaning fees etc... but I would like to offer them a special rate. Is there a way to do that with a coupon code? I can... Latest reply by Helen3

Only BEFORE AND AFTER pictures will satisfy the "policy" for proving that a guest left a mess or caused damage in your home. (and that's not all you have to provide) Always be cautious and prepared to prove a claim, because if you have your Air BnB for a ... Latest reply by David1111

A few weeks ago, my normal Host Dashboard layout completely disappeared from my opening page- to be replaced with a drawing showing an open page in a book, together with a message stating:"you have no bookings". Panicking, I quickly ascertained that this ... Latest reply by Bhumika

What is the first step with charging a renter for a missing towel and what if they are claiming it was not there when my housekeeper says it was? Any advice would be appreciated! Latest reply by Bhumika

Last night, I welcomed an Airbnb guest who had booked for one person for three nights. She arrived after midnight — with four additional people in tow. My listing explicitly states that no external guests are allowed, which I enforce strictly for safety a... Latest reply by Marie8425