Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

1. I purchased an Airbnb gift card online.2. My credit card company approved the purchase. I know this because I called them after Airbnb declined the transaction.3. Airbnb declined the transaction, yet charged the card, proving that the card was approved... Latest reply by Rebecca

I am a 6 year AirBNB client in urgent need of a booking. Why is my account suspended? I need this asap. Latest reply by Rebecca

My listing is for the entire townhouse and has self check in via a smart deadbolt. Guests let themselves in & I don't generally come to the property while they are present, so that they can have their privacy. Unfortunately, a few bookings ago, after the ... Latest reply by Danny622

I'm about to reserve a rental for 4 months and move some of my stuff there too, but the listing looks suspiscious to me. Does AirBnB pay the host only when I'm able to get in the property and satisfied with the conditions, since I cannot visit! Also, I f... Latest reply by Mike-And-Jane0

Sorry, my iPhone dont support your latest app- my phone goes in black when i open the app,- what to do ? Latest reply by Helen3

I recently posted a review outlining serious health and safety issues in a rental , and inaccurate information on listing . I evidenced this directly to Airbnb who assured me they would investigate issues. Host subsequently posted retaliatory review of m... Latest reply by Pamela1414

I just had a 19 year old with no reviews try to book my place with three other friends. I don’t know the age of the other guests. I generally feel uncomfortable renting to anyone under the age of 21. I also am cautious about renting to groups or anyone wi... Latest reply by Brett144

Hello. I'm looking for some input from some well-respected hosts. I rented a home 1000 miles away that was described as a 3 bedroom and that there was also a private suite on the property that someone else was living in. The private suite and home were no... Latest reply by Zheng49

Is paying 34% ($100 in taxes out of $283) normal? This listing is located in Miami Dade County. Along with taxes Airbnb auto collects, the host has added Tourist tax 8%, Lodging Tax 7% and Sales Tax 7.5%. Receipt of the reservation: https://imgur.com/a/q... Latest reply by Joelle43

Hi my name is Blanca, I’m kind of new Airbnb host. I’m a little nervous about hosting my first long stay guest. How should I get ready for my guest? What should I do and what, shouldn’t I do. your advice would be great appreciated. thank you Latest reply by Blanca409