Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Terrifying situation yesterday. I am located in the mountains of Tennessee. I've been a superhost for all five years I've been on the platform. I was booked for ALL weekends (only do weekends after May) through July, with several in August, October and ... Latest reply by Jan476

I’m reaching out for due to an unfortunate issue that I have never experienced with Airbnb. Our host for our upcoming Colorado visit informed us four days prior to arrival that there a material misrepresentation regarding the presence of air conditioning ... Latest reply by Andrea8946

Frustrating situation, and very disappointed in Airbnb Support. We run a successful listing, taking pride in providing great experiences and making sure our guests enjoy their stay.Out of 70 reviews we have received 68 5-Star and 2 4-Star reviews, giving ... Latest reply by Joan2709

Fewer bookings Latest reply by Elisa

How does a host deal with these issues?1. Guest staying for 3 days brings in a month's worth of laundry and uses MY laundry detergent for about a dozen loads of clothes! Do I need to put limitations of laundry use in my listing? 2. Guest carries multiple ... Latest reply by Brian785

Today, I had a booking request for a date that was already booked by another Air member. How did this happen? Latest reply by Joan2709

How do I offer an incentive to guests that may be skeptical that I am a first-time host with no guest reviews? Latest reply by Joan2709

Hi Everyone! I wanted to share a recent experience and see if anyone has dealt with something similar—or has advice on how to move forward. We had a reservation that was canceled by Airbnb shortly after we sent the check-in instructions to the guest at 12... Latest reply by Patricia2526

//Ranting out loud My wife and I booked a trip to the Los Angeles area months ago, however, with the current situation in LA (riots, military actions, etc) we felt it would not be safe to travel in or around the LA area. We reached out to the host and ask... Latest reply by John5097

Long time reader, first time posting. I was hoping to get some advice here. We had a guest book for 3 nights, the reservation had 3 guests. When they showed up, they had at least 7 guests. Not only does this go against our house rules, but this was also o... Latest reply by Joan2709