Cancellation of booking no refund issued to new booking

[Tracey575]

I cancelled a booking and asked for the refund to be placed towards a new booking. I then made a new booking but paid the full price and the canelled booking amount was not  subtracted from the cost of the new booking?

[Dave-and-Deb0]

Hi @Tracey575 

Are you sure that the cancellation policy allowed for a refund?  If it did, then you would have been refunded to the payment method that you originally used for the reservation.  It is not applied to a new booking.  I would look at your statements for the payment method you used to see if the payment method was refunded.

David

[Tracey575]

Dear David

The cancellation policy allowed for a refund. I then chose for a booking credit of the refunded amount, as I intended to make a new booking. 

PLease, please look at the previous messages - as I just seem to be repeating the same information in an effort to resolve this matter.

Thank you

Tracey

[Mike-And-Jane0]

@Tracey575 No one here can help you resolve this they can only suggest possible actions. You need to call Airbnb customer support and get them to fix the issue.

[Tracey575]

A booking credit has been applied to my Air B&B Account. THe refund has not been returned to my original payment source. I have double checked this.