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Chargeback

‎08-02-2024 02:46 PM
Michael7921
Level 1
St. Augustine, FL
‎08-02-2024 02:46 PM

Chargeback

Customer stayed with us, did a chargeback, the money was taken out of our account and returned to the customer. They shut down the credit card and shutoff the phone attached to the account. Has this happened to anyone, and what can I do to stop this from happening in the future?

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‎08-02-2024 02:46 PM
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2 Replies 2
‎08-02-2024 03:25 PM
Till-and-Jutta0
Host Advisory Board Alumni
Stuttgart, Germany
‎08-02-2024 03:25 PM

I don't understand what happened. The customer doesn't pay to you but to Airbnb. Did Airbnb inform you about the charge back and took the money back from you, @Michael7921 ?

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‎08-02-2024 03:25 PM
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‎08-02-2024 03:34 PM
Mike-And-Jane0
Level 10
England, United Kingdom
‎08-02-2024 03:34 PM

@Michael7921 What reason did Airbnb give for refunding the guest? I would consider taking Airbnb to the small claims court to get your money back.

‎08-02-2024 03:34 PM

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