Check out instructions?

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Check out instructions?

I'm curious how other hosts handle check-out. We host a 3 bedroom house so we tend to get big groups. Even if they only stay 1-2 nights, there is a lot to do to clean for the next guest. So I started posting a "Before you leave" list.  

 

I ask that they wash all the dishes, strip the sheets off the beds, take out the trash. I also add a few helpful hints like check under the beds, log off all accounts on the smart TV, let me know how their stay could be better, etc. I'm not asking them to clean or vacuum.

 

Is this too much or not enough? Should I let guests know my expectations when they arrive or right before they leave? Should I post it on the listing where I'm sure it won't be read but just in case someone says, "but I didn't know!" How do other hosts handle this?

Top Answer
Josh1667
Level 2
New Orleans, LA

Airbnb now has a help article on how to check out of an airbnb for guests (https://www.airbnb.com/help/article/3501), including details on things like finding specific checkout instructions and requesting a late checkout. This could be useful if guests ask you how to find checkout instructions for your listing on different platforms. 

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46 Replies 46
Cherie71
Level 10
Anchorage, AK

I put the list of check-out responsibilities in the House Rules and I provide a reminder message the night before check-out.

 

After having crews of contractors using the apartments for a month and leaving dirty dishes for nearly the length of their stay (Do you know how hard it is to remove lasagna crud after a couple of weeks of sitting on a counter? :)) - I do have guests run dishes through the dishwasher before leaving.  Yes, sometimes the housekeeping staff has to do them over for a variety of reasons BUT it tells guests they cannot leave days or weeks of dishes stacked on the counters and sink and expect that is included in a standard Housekeeping Fee.

 

I also ask the guests to leave the bedding on the bed.  99% of the time it has been removed the guests are trying to hide stains.

 

I ask guests to put all used towels in the tub - with the hope they don't leave sopping wet towels sitting on the wood floor.  To turn off any appliances/coffee makers and return any electronics to their original situation... 

 

They are asked to bag up and put all trash in the outdoor trash can when they leave.

 

Close windows; turn off lights; lock the door, dump your trash on your way out, and have a safe, wonderful trip back home.

Josh1667
Level 2
New Orleans, LA

Airbnb now has a help article on how to check out of an airbnb for guests (https://www.airbnb.com/help/article/3501), including details on things like finding specific checkout instructions and requesting a late checkout. This could be useful if guests ask you how to find checkout instructions for your listing on different platforms.