So I booked a place for 5 nights for New Year’s Eve 2024 only to get real sick and test Covid positive the night before my flight. I was not within the cancellation period but the host agreed to give me 50% of my stay. You all know how much extra hosts charge during the holiday week. So this was prime rate! So I had a choice to make send half of my family on this trip or try to postpone to a different time, which we really wanted to do the later. I offered her to rebook and she wouldn’t accept that but agreed to pay me the 50% after I placed the cancellation request. So I did that and the she refused to pay me the 50% as agreed via messaging. I contacted the support team and they tried but told me their hands are tied by the policy. I have stayed at many Airbnb and never had such an untrustworthy host…. As bad as it would have been if I knew I wouldn’t get zero back, I would have sent have of my family and not waste a fully paid holiday! She has all good reviews but don’t fall for that ….
**[Identifiable listing removed in line with the Community Center Guidelines]
