Hosting since 2014. Last year i’ve lost my Superhost degree fighting against what I call Drama Guests. This kind of visit is the nightmare of any host. And here in Majorca was usual in hotels and I see now in holiday rentals.
What is a Drama guest? Well, súper correct all since they rent but when they ‘land’ at the house all are problems. And you can do anything to solve their problems that never is enough. They finally want some kind of discount or refund. And despite you accept it they will evaluate you as ‘**bleep**’. And sorry for word but it’s what happened to me this last weekend.
From minute 0 first of the problems:
Land friday 7th. 6 person. 6 set of towels. 1st request: no towels for all (where there!!!!) . They didnt ask for More. The Simply said not enough towels for 6.
Round 2 monday 10th. 7 Am i clean pool. Comes the Godfather of the Dramagroup: ‘Well we Don’t like kind of clean you have, furniture is dirty, terrace furniture is old (i accepted this one as are 3yo)so i clean and deinfect in front of them to solve the problem. Answer: give us a refund....
Round 3: buy new covers for sofas as they think are not clean enough...Asnwer: give us a refund...
Round4 (the best one): smoke extractor doesnt works (look for the switch guys!!!! 4 days without extractor just because they didnt know how it work and didnt call me! You Don’t have coffee machine...me eyes open as we have a Nespresso and a Italian one for 12...buy us an american style one or give us a refund of 200€
Finally, knowing how this ends, i accept partial refund and give back 142 as they Didnt paid part of ecotax and break a chair.
You know how this ends? An F- - review, menace thru SMS to authorities for a possible covid tranmitter as they think i Don’t clean and deinfect....Well a complete nightmare because of 58€.
Worst part is that airbnb only hears the guest. Now I have a 4.3 and possibility to get advert locked...without any possibility of defense. Still wait answer from resolution center.
Should be a register of Drama Guests. And Airbnb should hear a little in this conflict situations.