Damage to unit we did not do

[Rebecca2393]

I received a notice from host about damage to the unit.  We did not do any of the damages.  He had picture of every scuff and mark on the walls.  He also said the bedding was all damaged.  We are four old people!  We did none of this.  feel Ike he needs to repaint and figured a way to try and get it!  He wants $1200!  I’ve been in touch with Airbnb and are in dispute.

has anyone had a positive outcome from Airbnb?

[Alicia753]

Hi @Rebecca2393,

It’s important to stay calm and focused on presenting your case clearly. Collect any evidence, like photos or communication with the host, that supports your claim that you didn't damaged anything on the listing. Providing Airbnb with as much detail as possible, including how the damage claims seem exaggerated or unreasonable, will help your case.

Maintaining professionalism and consistency in your communication with Airbnb can lead to a positive outcome, especially if the damage falls under normal wear and tear. Keep following up, as the process can take time, but persistence often pays off.

Additionally, this may sound unfair to the Host but Airbnb usually doesn't charge the guest if they refuse to make payment for damage claim.

I hope this helps.

All the best,

Upfish Management