Delayed payment from guest

[Deanna326]

a guest is asking to delay their payment one day because they don’t have the money in their account today. Do I take care of that or does Airbnb take care of that?

[Emiel1]

@Deanna326 

The guest must pay to Airbnb at time of booking.

But the guest has 24 hours from time of booking to finish the payment.

(Could potentially cause a problem if reservation starts already within 24 hours)

[Elisa]

Hi @Deanna326 😊, 

I’m sorry about this situation.

Have you been able to receive the payment since Monday?

Would you like to call Customer Support?

Don’t hesitate to let me know how I can support you!

[Deanna326]

The guest said she would figure things out given the Airbnb policy.  Thank you for your follow up.

Deanna Larson