Delayed payment from guest

Deanna326
Level 1
Farmington, NH

Delayed payment from guest

a guest is asking to delay their payment one day because they don’t have the money in their account today. Do I take care of that or does Airbnb take care of that?

3 Replies 3
Emiel1
Level 10
Leeuwarden, The Netherlands

@Deanna326 

 

The guest must pay to Airbnb at time of booking.

But the guest has 24 hours from time of booking to finish the payment.

(Could potentially cause a problem if reservation starts already within 24 hours)

 

 

Elisa
Community Manager
Community Manager

Hi @Deanna326 😊

I’m sorry about this situation.

 

Have you been able to receive the payment since Monday?

Would you like to call Customer Support?

 

Don’t hesitate to let me know how I can support you!


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Please follow the Community Guidelines //Merci de jeter un oeil aux Principes du Community Center

The guest said she would figure things out given the Airbnb policy.  Thank you for your follow up.

 

Deanna Larson

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