I've been a host for about a year now and love Airbnb. I rea...
Latest reply
I've been a host for about a year now and love Airbnb. I really like being a guest but hosting is another matter. I've had so...
Latest reply
Hi , I am new to Air BnB and have listed one property. I am looking at Digital guidebooks and just wondered if anyone has any experience of using Digital Guidebooks and how they work? Do I email a link to each guest before they stay? Thanks Everyone
Hi @Lisa10178
Are you referring to the Airbnb Guidebook that you can set up on your host profile?
If so, it will show on your host profile and the guest will be able to access it from their booking. If you want to highlight it to a guest, you can copy the link into the Airbnb message thread. It also has an option to print it, so you can leave a copy in your listing if you want to.
Hi @Shelley159
Thanks for your email. I have found that and thought about using that but I have also been looking at online guidebooks, that would hold specific information about my apartment. For example, where to find the hairdryer, cutlery, how to set the alarm, etc. Have you used the Air BnB Guidebook for this or do you place a hard copy in the property? I would like to use the Air Bnb Guidebook if possible as it's free but I wasn't sure how much detail I can enter. Thanks
Hello @Lisa10178
I used Canva to make my House Info book in which I explain to guests how things work etc but leave a printed version in the apartment in two languages. I didn't have to pay a penny and you can make it pretty too😉
I find the Airbnb guidebook clumsy, too restrictive and not user friendly so don't use that.
Hi @Joelle43
Thanks for your reply. Can your guests access your House info book online or are they purely printed versions? I have created a printed version but I am thinking about how I can create a digital version, that can be accessed online with an emailed link. Or I don't know if I am overthinking it and I should just stick with a paper version? Thanks!
My guests only get a paper version! although I would like to be able to send them a link but am still in a learning curve regarding computer stuff🤣 I had hoped to include it in the Airbnb Guidebook but it doesn't accept any links and I don't fancy having to write the whole thing again.
I could use Dropbox but haven't researched that yet and to be honest, I like what I've created so will probably stick to that. I have updated this season my restaurant guide as it's something that guests often comment on.
Yes @Lisa10178 I agree with @Joelle43
The way the Airbnb Guidebook is set up, you won't be able to use it for information about things inside the apartment.
I use Airbnb's guide book for area recommendations and then add a detailed house manual that I link to as part of my welcome instructions which guests receive a link to on check in day.
i also have a printed copy of the house manual @Lisa10178
Hi @Helen3
Thanks for your email. When you send a link, is it linked to a website or do you host a guest book online? Thanks
Lisa
It's all on the Airbnb platform @Lisa10178
When you set your listing up you can add the visitor guide, house manual and send pre set messages.
have a look on the Airbnb Help website it's a useful resource to help you find out how airbnb works .
Create a Guidebook to Share Local Tips
https://www.airbnb.com/resources/hosting-homes/a/create-a-guidebook-to-share-your-local-tips-23
Add a Guidebook to Your Listing
https://www.airbnb.com/help/article/249
Add a House Manual to Your Listing
https://www.airbnb.com/help/article/1255
Get answers to additional questions using the Help Center articles:
Click Your Profile Photo
Choose Visit the Help Center
I put all the item location and how to operate (thermostat, windows - it’s a two step process as it is a locking window, and more) info in my house manual (which includes the general house rules - no smoking, no shoes in the space, etc.) I send it out to my guests the day before arrival so they have all the info for the space. I leave a copy of this in the space as well. I thought sending it out in scheduled messages would be too much (as it is quite long) but I also wanted to make sure everyone had access to things as it can be sometimes difficult to find items or people don’t try to look in the app/platform for it. All my guests have expressed appreciation for the detailed location and instructions as it is bulleted to the item and location (ie First aid kit: It is located in the drawer below the bathroom sink). Being in the Airbnb platform allows the house manual to be translated to their language of choice (I have many guests who have translation on).
My guidebook to the area is sent out with a scheduled message immediately after booking with a welcome message and some general questions.