I am battling this company again, after a host cancelled us and it took 4 months for us to get our money back earlier this year, with poor customer service and speaking to over 15 different people and our bank here in UK I vowed to never use them again.
However, before this fiasco, I had to find a new place quickly and am now needing to cancel but with 8 months' notice.
This issue was only raised yesterday with the host and ABNB, but I have been informed I lose over £1600 even though I am giving 8 months notice to cancel.
My question is does an Air b n b host have to pay out a lot of money to air b n b in this situation? The host has said he will have to pay 800 euros to them, why? this is crazy how can ABNB be so greedy?
The hosts cancellation policy states …
Cancel by 48 hours after booking and you'll get a Full refund: Get back 100% of what you paid..
48 hours after booking
Full refund: Get back 100% of what you paid.
Cancel by 24 May at 15:00 and you'll get a Partial refund: Get back 50% of every night. No refund of the service fee..
24 May
15:00
Partial refund: Get back 50% of every night. No refund of the service fee.
Cancel by 9 June at 11:00 and you'll get a No refund.
My 84-year-old father feels with his health deteriorating he will not manage the trip next June so Mum too will not go so we enquired to cancel but to lose so much money seems unfair especially as the host will easily rent a house out again, it is a stones throw from one of the Normandy beaches in June in DDday week!
I will keep you posted on here of the outcome, awaiting a decision from the host as to whether he will refund the full amount.