Guest destroyed my property (over $20k damages) and left a vindictive review b/c of the claim, but I am unable to get review removed.

[Preston35]

I had a guest that completely ruined my property and I am no longer able to book the place out for the next 2 months.
I filed a claim for over $20k.

Immediately after I filed the claim, I received his review specifically saying that "Everything was lovely until he accused me of damaging his floor due to his toilet overflowing! He even mentioned that it had happened once before but now attempting to get twenty thousand dollars out of me."

I requested for the review to be removed, stating that the review is vindictive since it came after the claim and is specifically about the claim, but was told that the review didnt break the review policy.

I dont understand how this review is not vindictive since it came AFTER the claim itself and is specifically about this claim.

What do you do in this situation?