Guest wants lock codes and address asap

[Casey366]

Hi I have a possible guest that has asked a million and one questions, from how many square feet, what's airbnb's travel insurance like, can I map my property for them in relation to a specific location etc. Now the possible reservation isn't until late November and they want to know when they get the address and the lock code. I'm a new host and it just seems a bit off.  Thoughts and feedback is appreicated.

Thanks ; ))

[Helen3]

Tell them they get the address and check in details once they book @Casey366 

Personally I would run a mile and decline this guest . 

[Casey366]

The guest booked and I'm apprehensive as well. I wasn't aware that you could decline a guest (perhaps without the auto-book setting enabled?)

[Darren402]

Hi,

I agree with the other postings.

I've been hosting for 20 months, and now have a decent business. The first few guests I had were by far the most peculiar. I'm sure the scammers look for new listings to prey on. Once you have a few reviews under your belt, they will fall away. I'm not sure of the exact process, but I suggest contacting Airbnb support and give them the reasons you are uncomfortable, and ask them to block the guest. 

[Bob297]

@Casey366 
This guest sounds like high maintenance.
I would prefer another guest, but since you just started I can imagine that you are eager to book the guest.
Please remember that NO is an answer. You are just renting an accommodation. You're not a free travel agent

[Kia272]

@Casey366  Run. Away. Quickly. 

[Casey366]

How??

[Fred13]

You just started and doing very well, best not to risk it on a clueless and potential flake.

[Casey366]

She booked so I'm not really sure of my options.  I think at this point I just need to get my nose a little brown - UGH! 

; ))~

[Helen744 · Accepted solution]

@Casey366 simply tell the guest that all information will be available to them closer to their time of arrival ,and that you also will need some information from them, and if they decide to cancel to please do so within the cancellation time frame and for them to please read all of the" rules' of the house and to get back to you when they have and to let you know why they are travelling , how many people etcetera. Turn the conversation back on them . They may simply be excited to be travelling . Communicate communicate communicate..Never tell address or lockcodes before arrival and point out that this is for safety of current guests and everyone involved... H

[MineIntermiamiCity0]

hello

[Howard89]

The exact location, lockbox code or door code is not available until just prior to booking for safety, security, and liability. I state that guests will get the code the day prior (after other guests have left) in my automated post booking message. Then I use an automated message the day prior to arrival (for me, after guests have left) to give the code, so that the guest has plenty of time to read it prior to arrival. I also leave an automated message for checkout procedures the day prior to departure. The automated message feature works well to alleviate guest anxiety on such issues. Also to get Information to guests. Link to your guestbook ... etc. 

On my listing page, I have an a copy of the floor plan of the property. Also good and very accurate pictures and descriptions.That way there are no questions about what the guests are getting. 

I agree with other posters that in the beginning you get some peculiar guests. Some people are looking for five star hotel ammenities for a five star airbnb price. Not the same thing.

The five star system is flawed ... 

Good fun and happy travels!

Howard