Guest with ESA not following House/Pet rules

Twyla6
Level 3
Bogue, NC

Guest with ESA not following House/Pet rules

Hi!  I have a current situation with a guest traveling with their ESA not following my pet rules.  The rules were sent at the time of booking and agreed upon; this included crating your dog when left unattended.  I have no issue with pets as I am pet-friendly and did not charge my usual pet fee because of the ESA request sent.  I am aware of this guest not following the rules because a nearby neighbor messaged me about excessive and constant barking for over an hour coming from my cabin.  I pulled up my driveway/front door ring camera and can not only hear this barking but can see the dog jumping up and scratching my door.  The camera is fully disclosed in my listing and my house guide.  The pet policy is on my listing and on my fridge.  I'm not sure what to do at this point?  Am I risking a privacy issue by messaging the guests?  I do not want my door/sheetrock/or anything else destroyed and my faith is a little low right now.  This is my first time in this situation so any help would be appreciated!   

 
 
45 Replies 45
Helen744
Level 10
Victoria, Australia

Twyla6 I would leave a stern note and text immediately and alert them to the scratching and constant barking . dogd behave differently when their owners are not around. Film the sounds and tell them the neighbours told you and when you came to the house to check you found no one home and the dog not caged and distressed and as you are not a dog person you will have to ring another person to assist the dog if the owners do not come back immediately and render assistance as your rules are strict about how a pet is to be left. H