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Hello Airbnb host community.

‎25-01-2020 05:49 PM
Mehari0
Level 1
Matthews, NC
‎25-01-2020 05:49 PM

Hello Airbnb host community.

      I had a guest who left big damage to my house about two weeks ago and I did file a claim to host guarantee. For some reason, every time I call to check on updates, Airbnb kept saying case manager has not assigned to it yet. Is this a normal practice for Airbnb? It seems strange for one claim to have two case numbers, to begin with, and then to not get an update from the host guarantee member for two weeks? what advice can you share in this circumstance? Thank you, Airbnb host.

‎25-01-2020 05:49 PM
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1 Reply 1
‎25-01-2020 07:56 PM
Lisa723
Level 10
Quilcene, WA
‎25-01-2020 07:56 PM

@Mehari0 it's not right but it might be "normal" for Airbnb. I would keep calling and asking for the case to be escalated.

‎25-01-2020 07:56 PM

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