Hi ...I'm new host here

[Walid149]

Need your help
If guest take towel
Its easy to do that
Let me know
What guest can take with him
I don't wanna to make problems with my new guests ... we are waiting for reviews And comments from each other

[Shelley159]

Hi @Walid149 

When a towel goes missing, many hosts will just replace the towel and will not claim the money back from the guest. It's a small item, but can potentially cause a lot of friction if you try to claim through the resolution center. 

You can consider marking the guest down in the review, but then you have to be very sure that this specific guest removed a towel and that you will not find it later. If you do decide to mention something negative in the review, be sure to keep the tone professional and polite.

If you feel there's a risk that future guests may remove towels, try to find a brand that's affordable and stable in supply (so it's easy to buy the same matching towel again when necessary). You may, however, find that this is not something that happens often!

[Elisa]

Hi @Walid149 😊, 

Thank you for asking this question here!

Have you encountered this situation before? What do you think of Shelley’s comment?

I’m also mentioning a few other hosts to see what they think: @Oksana127, @Dave-and-Deb0, @Tara0, @Shannon1151, @Hayley185 and @Lorina14.

Don’t hesitate to let me know!

Warm regards 🌻

[Carolyn284 · Accepted solution]

I've had an alarm clock taken, plus ALL snacks and bathroom amenities.  I was just happy they didn't take anything else.  I still provide those items, and hope for the best.  The snacks and bathroom amenities (shampoo, soap, toothpaste etc) I provide in case they need them, so I expect some of those to be used/taken.

I suppose I've been lucky, but since I live here also, and they rent a room, I think that may help prevent significant theft.  

If they took one towel, I would just replace it.  If they took all towels, I would report it to AirBnB and see what they suggest.

Good Luck!