Host refused cancellation no smoke detector, no carbon monoxide, and black mold

[Alan565]

Hi, I stayed at an airbnb in San Diego. 

No smoke detector, no carbon monoxide, and black mold in the washer, and the regular washer is broken and I tried to use it and the host tried to get me to use the one that worked with mold in it. On their listing the have smoke detector, carbon monoxide detector, and a washing machine listed. 

I contacted Airbnb support after the black mold in the washer After I already told the host. He said that he washes bleach every now and again and it's not a problem the clothes come out clean. Disguised. Told him it's alot of black mold and I wasn't going to use it. He didn't respond.  I told Airbnb support case manager. They asked me questions like is there a smoke detector I looked and said no and there should be. Then they contacted the host. I requested them to leave and cancle as all this is going on. They denied and said I didn't give them chance to correct issues. I didn't sign up to go live in a house where I or my kids could literally die due to their neglect and not caring about the safety features they themselves are advertising currently.

Issues they corrected, broke bed, broken shower curtain. If you say you have safety features in your home and don't this is misrepresentation and I wouldnt rent your house, my kids safety was in danger for 3 nights because of this.

Issues they didn't address or respons in direct message. Black mold, hole in ceiling letting in bugs. I didn't ask them about the smoke or CO detector as Airbnb asked me themselves. I submitted picture evidence to Airbnb support case manager, I dealt with 4, with pics of ceiling and the washer, and they reviewed the msgs between me and host. In  the end i was left with letting host fix new issues while he didn't fix mold or the ceiling hole letting bugs in, he didn't care, so why would he care about these new things?. And Airbnb left

two options and didn't consider the host in the wrong at all (ie if I died they wouldnt care , state of California and duty of care would apply in the end tho in my opinion, if I did die with no smoke/CO detector)

1. Leave and cancel and lose

, like 600$ +or stay and let them deal with the stuff when they didn't anyway already (black mold wasn't to them mold what the??) and  they misrepresented the house.... Contacted San Diego housing inspection to let them know the infraction. 

Why didn't the host or Airbnb refund me? I completely refuse the outcome. Currently I'm writing a review for the property but thought to post here first for any advice dealing with Airbnb support, even tho they already gave their decision which I do not accept.

[Kira32]

Hola @Alan565 

I feel sorry for you that this ruined your stay. Hopefully you can sort things out with the host without letting it escalate. 

Time is precious and nobody has the right to ruin it for you guys. 

I still hope you will have a happy holiday after all. 

Kira♡

[Barbara631]

Are you sure it isn’t a high efficiency front loading machine? Most of those I’ve  used seem to get mold in the rubber seals . I don’t think that your complaints are justified to receiver a full refund . 

[Gordon0]

>>I didn't sign up to go live in a house where I or my kids could literally die due to their neglect and not caring about the safety features they themselves are advertising currently.<<

I think you might have turned the drama button up a little, @Alan565. You stayed there, nothing happened (you're all safe I assume) yet you expect a full refund? If you felt so strongly about it, why did you remain there?

[Alan565]

As soon as the host dismissed the mold as nothing I checked it again and realized they didn't care, simply said the "black stuff never goes away" and expected me to accept a d use it, it was filled with mold all around the seal.

The major infraction tho, and the thing that made me upset was listing carbon monoxide and smoke alarm while there was none(I only found this out and looked when case manager literally asked me if they were there on the phone at 12am after calli g to complain about the mold). I left the next morning after these incidents occured. I tried to leave that day with host agreeing after saying these things and requesting apology, they refused and didn't apologize. 

[Helen350]

@Alan565 Every front loading washing machine I've ever seen/used in my 58 years has black mold around the seal, as @Barbara631 has said. I periodically wipe mine, with bleach & mold killer, but the black staining is impossible to get rid of & the mold always comes back.... You just have to wipe off any new build up. 

[Nina75]

Alan im sorry but I think that you are nitpicking... YOU ARE NOT GOING TO DIE  from Mold inside of the Washing machine... I hate when guests come in and turn minor in conviences into Life or Death situations. Most of those High efficienty front loading washing machines have a little black mold along the seal. 

I had a guest cancel because the cover was off on the Co2 detector and AirBnb (even though it worked) gave them a full refund. I have no sympathy for you. SOrry Sweetheart!!!

[Alan565]

If I died from CO the host would say it was because the last guy took out the detectors. Would he get the blame? There is a duty of care for hosts under the law, ie the owner. Yes nothing terrible happened but it could have. I'm surprised you find it so funny my two kids slept near gas lines without CO monitoring.

[Nina75]

It was once said by a wise Scholar:

"But did you die?"
-Mr Chow

[Alex-and-Vaughan0]

Hotel.

[Dimitar27]

My laundry machine has a program for self-cleaning and i don't have a mold problem, but I see many people are concerned about the CO and smoke detectors, if they are not present. This devices are very rare in Europe, but for the people in USA and Canada, it looks that they are something very common and they feel unsafe without them.

[Mark116]

@Dimitar27   Indeed, we have many silly people in North America. 

[Nina75]

The US is a nation full of Rules and regulations... Its not that we feel unsafe without them, we like having them they are helpful, especially when I am cooking. They only become an issue when someone has a beef and wants to make them an issue. 

I have a very small house maybe 900sqft it has 5 smoke detectors 1 was not connected, AIrBnb allowed the guest to cancel. Even though 4 others worked, just because that one did not work AirBnb gave the guest a full refund.

[Ann489]

@Alan565    Alan, you seem like the type of guest who is better suited to a hotel.  

[Nina75]

True... He would make all of our lives easier.