After 10 years as a loyal Airbnb guest with outstanding revi...
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After 10 years as a loyal Airbnb guest with outstanding reviews, I recently had an unfortunate experience that shattered my t...
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There was very minimal paint damage on a door due to a command hook left by a previous guest. The host tried to remove the command hook after I left and a small patch of paint was worn off [less than the size of the wall hook]. The host is requesting $1000 + for the entire door replacement. The host feels the door cannot be repainted to match the color of the other doors of the same type in the house. Plus, repainted doors will never be the same as the original doors that came prepainted.
Isn't this host ridiculous?
+ Some of the host's atrocities
Free street parking - spoiled, bcos the host has been annoying/ in a tiff with neighbors for a long time
Never allowed to use kitchen stove top bcoz it's brand new and guests are supposed to use portable cooktops on the kitchen island.
Accused me of stealing things in the kitchen bcos I opened a few cabinets [not labeled private] and closed them immediately. The whole area had video surveillance
The host never allows the guests to talk to each other and this is indirectly mentioned in the rules. Trying to talk to her bf resulted in a heated argument with her.
How to deal with these types of money-minded and arrogant hosts who sugar coats their atrocities as rules?
Please note, a lot of guests before me have suffered with these hosts [ got to know from reviews]
Thanks,
A
Answered! Go to Top Answer
@Aswin15 wrote:
Please note, a lot of guests before me have suffered with these hosts [ got to know from reviews]
I assume you are referring to the host who left your most recent review? If so, I don't really understand this comment as he is a Superhost with generally good reviews. I mean, they are not perfect (there is one guest who complains a lot but also mentions positive), but all the guests say he's a nice, friendly and accommodating person and none mention the 'atrocities' you list above.
Anyway, surely you read the previous reviews before you booked? Why would you only know about them afterwards? And, if the experience was so bad, why didn't you leave a review, or did it only turn sour once he asked you to pay for damages? Also, on what basis did you decide that he was racist because you mention that in your response? Or, did you just assume because he and you came to a disagreement that must be the case?
It's really hard to know what went wrong here as both you and the host otherwise have positive reviews. It sounds like overall he's a good host and you're a good guest. Perhaps you just rubbed each other up the wrong way. Perhaps your complaints are genuine. Perhaps his are. Perhaps it's a bit of both. I don't know to be honest.
What I do know, after years of hosting is that guests damage things all the time and the vast majority of them deny all knowledge of it. I even had a girl chop a watermelon (yes I saw her take it to her room) on an expensive dressing table, then cover the damage with a pile of neatly folded towels and claim the cat did it. I told her that if my cats could fold towels, I would get them to turnover the room.
Here's the response you left to the host who said you were okay but could have been more considerate in communal areas:
"Very bad host. Basically fluctuates the price of listing as per their comfort and delays the booking response. Hardcore racist , comes as sweet talks but a smart renter can find this easily. I saw chicken strips from the other guests stay there for 3 days in the sink. Not enough garbage bags were provided. I had to use my own. How come X [I removed the host's full name here] can talk about cleaniness "
Meanwhile, most of his other gusts say that he was lovely and the place was very clean.
And sadly your comments are incredibly rude to a host who to was trying to help you. @Aswin15 '
I can't comment on your situation as you haven't provided enough context. But if you believe you haven't caused the damage you were accused of then deny the claim and provide your own evidence.
I certainly wouldn't host you after seeing your responses here and some of your previous reviews from other hosts.
@Aswin15 your reaction here does you no good.
but some facts: timber doors never come fully painted, carpenters have to drill them into place and would ruin them, so even if they have one coat of some paint, it's not the final coat, which is usually a hard wearing enamel paint, and usually a basic colour like white, straight out of the tin, so no need to stress about "colour matching". This host is 100% FOS, or clueless about repair work.
Of course, perhaps in your country such things are done differently, but it's unlikely.
This small damage done by a hook is called "wear and tear" and you are not liable for that.
were the internal cameras disclosed? that's a serious Red Flag. I wouldn't stay in any kind of share home with internal cameras and other random guests, but I'm assuming the price was good, which is usually why people stay in such places, and then end up complaining when it's less than perfect.
q: How to deal with these types of money-minded and arrogant hosts who sugar coats their atrocities as rules?
a: Read the listing properly, look at the photos, read the reviews, and then choose to stay elsewhere.
Hello @Aswin15 ,
Have you tried to connect with the Airbnb Support team through the contact page if the issue still persists for you? As well as, I noted some heat in the comments below. But I assure you that @Gillian166 @Huma0 had the best interest for you in their hearts, trying to help you out and get clarity on the situation (for you as well as the members who would come across this thread). Thanks for sharing your concerns here at the Community Center.
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Currently stuck with this host after I checked out and am dealing with Airbnb support. Hopefully, it gets resolved as they are working on it. Thanks @Bhumika
I am constantly seeing my post getting diluted about my second previous host encounter irrelevant to the recent host encounter.
This post is about the ridiculous nature of my recent host and her extremely obnoxious demand.
I wish I could attach some pictures here, so everyone can understand what I am talking about.
I cannot moderate the diluters and their notion as it is a public forum.
It is clearly mentioned that in this current situation both the host and guest, have avoided the review period. Now the damage claim has been started by the host.
As I mentioned before, there is no structural damage to the door from the minuscule command hook. That's all you need to know, to make a judgment in this case.
There is no other damage/nuisance reported by the host.
I have submitted a few local vendor quotes for repainting which takes only one-tenth of the value quoted by the owner.
And also when the host says prepainted doors will never be the same, that's her preference. She cannot force her preference in this case of wear and tear as a door replacement
So I strongly believe Airbnb will dispose of this case.
Happy Friday,
Aswin.