I have booked an airbnb. No problem? Now the HOST has requi...
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I have booked an airbnb. No problem? Now the HOST has required me to complete a list of all guests and said he needs MY pers...
Latest reply
Hello everyone 😊
Hello @Joaquim125, great strategy, thank you so much for sharing.
I place them into the text message and direct messaging into the portal on the day of rental. It's right in their face then. I know the mistake I made this time out was to allow 'autobooking.' That was an oversight I did not initially review and change upon creating a rental profile. It brought me two bad guest.
Hello @John-C-2, thank you so much for sharing your perspective.
Hi Paula,
I believe that it is important to respond to each booking with a personal greeting (not a standard one) to establish a rapport. I then ask them to let me know first and last names of everyone who is on the reservation and that they have read and agree to the house rules.
Hello @Kim4599, thank you so much for sharing your experience.
Providing a personalized service is crucial in fostering excellent connections between Hosts and guests. When you inquire about the confirmation of the house rules being read, do guests typically respond?
Looking forward to keep learning from your experience 🌸
They do. I believe that it is because they know its a personal message and not automated.
Keep your house rules simple and emphasize things you find most important. If you have too many rules, it can detract from the enjoyment of a guests stay.
If your rules are simple and you are struggling with your guests following them, try sending out messages that highlight the most important or most often missed rules. It may help to explain the importance of the rule and/or how it not only benefits the host but also the guests.
Being friendly and welcoming and always striving to provide the level of professionalism and customer service you would want yourself goes a long way to not only providing an excellent customer experience but also getting the best out of the guests you host.