Is it just me or does anyone else object to the default home...
Latest reply
Is it just me or does anyone else object to the default homepage being the ICONS page giving priority to the rich and famous ...
Latest reply
Hello everyone 😊
Since we don’t use instabook specifically for this reason, we get the opportunity to touch base with the prospective guest before they book. In our greeting letter we ask them to verify they have read the house rules to ensure the home will work for their stay. After they have read the rules and confirmed the home will work for them including the house policies they then contact is back with a confirmation statement and we confirm their booking. That encourages them to read everything but does not guarantee they will.
Hello @Paula
We use icons or graphics posted near door entrance to emphasize important rules, such as no smoking or quiet hours, which can catch the guest’s attention more effectively than text alone.
We meet our guests in person, so we go over the key rules during the check-in process. But If you do self-check-in, consider sending a welcome message that includes a reminder to review the house rules.
And under our listing descriptions “other things to note” we require guests to acknowledge the house rules as part of the booking process.
I noticed some guests 'broke' our house rules and soon realized that many people simply won't read the house rules before they make the reservation.
Since I still prefer guests know the house rules before booking, I now include house rules in the response to guest's inquiry and reservation request. I will approve only after they confirm the acceptance of the house rules.
Obviously, the house rules need to be short and simple. Too many rules can be ineffective.
Hello @Steve4385 ,
What do you do when the guest doesn’t reply to the message and the time to accept or decline a request is approaching the deadline?
I have them include and on QR code for them to read prior to booking and check-in.
If they haven’t read them, I do kindly ask, especially if it states something specific to their booking - just to confirm. That way there are no surprises and a positive outcome on both sides!
Hi Paula,
I prefer to leave a summarized document with key dos and dont’s related to the house policy.
Joaquim