How do you handle negative experiences with guests?

[Elisa]

Hello everyone, I hope you are doing well today.😊

It’s impossible to deny that handling challenging situations with guests is something most hosts face at some point.

Whether it’s dealing with unexpected mess, following house rules, or communication challenges, every situation is unique. Some hosts prioritize addressing issues directly, while others prefer to document incidents and seek support in other ways.

I’d love to hear about any experiences you’ve had with guests and how you handled them.

What advice would you give to newer hosts facing their first difficult guest experience?

I look forward to reading your thoughts!

Warm regards 🌻,

[Kitty-and-Creek0]

😍

[Elisa]

Hi @Kitty-and-Creek0 😊, 

I hope you are doing well!

Did you handle any negative experiences with a guest recently?

I look forward to hearing from you!

Warm regards 🌻,

[Kitty-and-Creek0]

@Elisa 

We've had no negative experiences at all with guests, since we dropped Instant Book (experiment). many years ago. All our guests are solid 10 stars these days! 

[Elisa]

Hi @Kitty-and-Creek0 😊, 

Thank you for sharing this with me!

I'm glad to hear you haven't had any bad experiences. How long have you been hosting?

Warm regards 🌻,

[Elisa]

Hi @Char8535 😊,

Congratulations on your third season of hosting, that must be exciting! 🎉

Your way of approaching situations like those is very successful.

Do your guests notice your empathy?

Warm regards 🌻,

[Armend17]

To tell you the truth, I haven't had a negative experience with guests.

if you will treat them good with respect and talk to them for everything about the location and the apartment, you will have amazing guests always.

Thank you for your questions!

Best regards, Armend

[Kitty-and-Creek0]

@Armend17 

I agree! 

I'm a total fan of the Golden Rule!

Best wishes to you and happy hosting!

[Elisa]

Hi @Armend17 😊, 

That's wonderful to hear that you've never had a negative experience with guests!

I like how you see things. How long have you been hosting?

Warm regards 🌻,

[Armend17]

First thank you for your response, I have been hosting for 5 months now.