How do you respond to requests for discounts?

Answered!
Mylinh0
Level 3
San Diego, CA

How do you respond to requests for discounts?

I'm new to hosting and have spent a lot of time reading the discussions here, so thanks for all your wisdom and experience.  

 

I've noticed something so far (in my 2-3 weeks in this game) that I wanted to get other people's thoughts on.  I've gotten several inquiries that didn't go anywhere, which I figure is par for the course and just move on.  But I did get an inquiry angling for a discount.  I was hesitant to offer it, because being new, we're priced competitively for the area, and because the person was looking to book in the summer, which is a popular time for the area.

 

The whole exchange did make me think, were those inquiries that didn't end up booking looking for me to offer them a discount, and since I didn't, they booked elsewhere?

 

So, I wanted to find out from the community:

 

1) Do you get a lot of inquiries asking about discounts?  

2) How do you address them?  Do you usually say ok to get the booking, especially if you're new, like me?  

3) If someone makes an inquiry about your space, but doesn't mention a discount, do you offer them a discount anyway to encourage them to book?

Top Answer
Helen3
Top Contributor
Bristol, United Kingdom

Hi @Mylinh0

 

Just price your accommodation so it's great value for your area and competitive with what similar properties in your area are offering. Airbnb give you a boost in the listsing when you start, so that will help drive traffic to your listing.

 

Don't use Airbnb's smart pricing - it's way off kilter.

 

You might want to offer a small discount for longer term stays ie a week or month (although I find longer term guests more expensive and more work).

 

I do get some people asking for a discount. I always say no. I tell them my place is already great value and I offer a 5 star experience. I suggest that they would be better looking for a property within their budget and wish them a pleasant stay in my city.

 

Many hosts on these forums reports those asking for a discount are often demanding and difficult guests in other ways.

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16 Replies 16

In general, those who request discounts tend to be more demanding and time-consuming. They expect more for less. I've learned to decline discount requests, making things simpler for myself. Initially, I'd waste time considering discounts, only for many not to book. Now, I price my place according to market trends and adjust prices a week before if it's still available. Refusing discounts has made things easier. If we all adopted this approach, it would streamline the process for everyone, including Winter Memories Android.

Typically, those who seek discounts tend to require more attention and effort. They often anticipate greater benefits while seeking to spend less. Over time, I've realized that declining discount requests streamlines my process. Initially, I would entertain such requests, investing time in determining the extent of the discount. Yet, in hindsight, many of these potential guests never ended up booking anyway, likely securing a better deal elsewhere. Now, I set my rates in alignment with market standards and adjust them if needed a week before the vacancy. I no longer entertain discount inquiries.